Job Description
POSITION: Caf ManagerCLASSIFICATION: ExemptREPORTS TO: Regional ManagerAt Verve Coffee Roasters, we believe the coffee experience is our responsibility from seed to cup. Coffee is our craft, our ritual, our passion. It drives us and inspires us. With this simple truth and responsibility we are bridging the gap from Farmlevel to Streetlevel. We're looking for positive and energetic folks with amazing service skills and a strong desire to learn about coffee. Join the team and live with Verve!Key Responsibilities Welcome and connect with every customer every time by being a brand ambassador with positivity and enthusiasmHire, train, and schedule cafe staffCreate a welcoming and inviting atmosphere for customersDevelop and implement operational procedures to ensure efficiency Monitor and analyze sales and financial reports Maintain inventory levels and order supplies as needed Oversee food and beverage quality control Develop and execute marketing strategies to drive traffic and increase sales Handle customer inquiries and complaints in a professional manner Ensure compliance with health and safety regulations by maintaining a clean environment including the cleaning of the back of house, bar areas, and patios Contribute to store profitability by following Verves cash handling and cash register protocols Work at different stations in the caf as neededFollow all Verve policies, procedures, and processesHave a passion for coffee!Physical RequirementsThe following physical demands outline the requirements necessary for employees to effectively carry out the essential functions of this position. During the performance of duties, employees are expected to engage in regular communication, auditory perception, and reading tasks. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill essential job functions. This role is dynamic and involves prolonged periods of standing (or being on one's feet for up to 8 hours), walking, bending, stooping, and crouching throughout the shift. Additionally, employees will be required to lift products and packaging overhead and may frequently handle items weighing between 25 and 50 pounds. Essential vision capabilities for this role encompass close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Furthermore, adept finger and wrist dexterity are essential for successful performance in this position.Qualifications and Requirements3+ years of experience in a managerial role within the food and beverage industry. Specialty coffee a plusExperience managing a profitable caf/ restaurant preferred Must maintain current CA issued SERVSafe Manager CertificateExperience recruiting, hiring, and managing staff Inclusive, respectful and professional with strong leadership skills and professional maturity Proven ability to understand and execute on an organizations goals and objectivesAble to multi-task and deal with ambiguity in a fast-paced environmentAbility to communicate effectively with others, written and verballyLeadership, relationship, team building, and conflict management skills Excellent interpersonal and communication skills - both oral and written Must be able to exercise independent judgment and decision-making skillsAbility to work in a fast-paced environment, manage competing priorities and meet deadlines Experience reviewing financial reports and meeting budgets Ability to lead change, deal with the ambiguity, and the prioritizing needed to run a fast-paced environment Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills Able to work full time, including variable hours such as early morning, evenings, weekends, and/or holidays, which can fluctuate due to the needs of the business.Benefits and CompensationAvailable to all employeesCompetitive salaryEmployee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employee Free coffee with every paycheck and 30% employee discount on all merchandise, whole bean, beverages, and food itemsContinuing coffee education classesMentorship and positive work environmentPaid sick timeAfter 60 days of employmentHealthcare Benefits (for full-time employees working over 30 hours per week) including medical, dental, vision and 401kHoliday Pay after 90 days of employment. Eight observed holidays per year Compensation will be commensurate with experience and location.This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. Job responsibilities can change according to the operational needs of the business. The order in which duties and responsibilities are listed is not significant. Verve Coffee Roasters is committed to creating an accessible, supportive environment that recognizes and celebrates diversity as an integral component of building a trusted brand and a successful team. Candidates who can contribute to this mission are encouraged to apply and to identify their strengths in this area. Verve is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. Verve does not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.
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Verve, LLC
Job Tags
Full time, Work at office, Shift work, Weekend work, Afternoon shift, Early shift,