Job Description
Salary : $34,756.80 - $57,345.60 Annually
Location : City of Statesville, NC
Job Type: Full-Time
Job Number: 202500214
Department: Airport
Opening Date: 07/23/2025
Closing Date: 7/30/2025 11:59 PM Eastern
Summary Customer Service Representative I - Airport (Full-Time) Airport
Salary: $16.71 - $27.57 Hourly / $34,756.80 - $57,345.60 Annually
FLSA Position Class: Non-Exempt
Work Schedule: Monday - Friday, 8AM - 5PM
Job Type: Full-Time
Closing Date: July 30, 2025
This role involves performing a wide range of administrative and clerical and office management tasks to support the operations of the Statesville Airport.
Essential Duties and Responsibilities NOTE: Employee may be required to respond to a disaster, either natural or man-made, to serve the citizens of Statesville and meet the needs of the organization, which may result in the assignment of other duties and take precedence over duties described in this job description. This job description is not intended to be all-inclusive.
- Greets customers upon arrival at the Fixed Base Operation (FBO) and ensures their comfort while visiting.
- Assists customers with passenger and pilot needs, including arrangements for ground transportation, catering, dishwashing, and other services
- Receives and processes customer requests, processes fuel and FBO service invoices and manages customer receipts.
- Maintains the cash drawer by counting, balancing, and preparing daily financial reports.
- Handles incoming phone calls, responds to professional inquiries, and ensures that customer needs are addressed promptly.
- Monitors aviation tracking software, FBO calendar, and air-to-ground radio communications; relays messages to the appropriate line crew.
- Monitors security cameras and access gates; responds to requests, determines accessibility, and provides information as necessary.
- Updates and maintains various files and records.
- Inputs, processes and manages information within the computer systems.
- Manages inventory levels and stocks supplies in common areas.
- Performs other duties as assigned.
Minimum Requirements Education and/or Experience - High School diploma or GED.
- Six (6) months of customer service experience.
Other Requirements - Possession of a valid North Carolina driver's license, or any valid driver's license with ability to obtain a North Carolina driver's license within 60 days of establishing a permanent residence in North Carolina.
Supplemental Information Knowledge, Skills, and Abilities - General knowledge of the standard office practices, procedures, and processes in handling customer services issues and concerns.
- General knowledge of standard office procedures, practices, and equipment.
- Ability to post accounts and to perform mathematical computations with speed and accuracy.
- Ability to use a variety of office machines.
- Ability to prepare, file, and maintain records in proper order for documentation and processing.
- Ability to establish and maintain effective working relationships with colleagues, supervisors, customers, and the general public.
- Ability to communicate ideas clearly, concisely, and effectively, both orally and in writing.
- Excellent customer service skills, both in person and on the phone.
- Excellent organizational skills.
- Excellent typing skills.
Job Related Physical Requirements This position involves light work requiring the exertion of 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Physical activity related to this position may require the use of fingers and hands, climbing, balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, and repetitive motions; vocal communication is required to express thoughts and exchange information; hearing is required to respond to spoken words, to receive and understand information, and/or to make fine distinctions in sound; visual acuity is required for preparing and analyzing written or computer data, operation of equipment, determining the accuracy and thoroughness of work, and observing general surroundings and activities.
Working Conditions The employee is not subject to adverse environmental conditions. This employee may be required to work nights, weekends, holidays, and rotating shifts.
Equal Opportunity Employer
Benefits At A Glance Benefits are a valuable part of your total compensation at City of Statesville. Your benefits package provides protection for you and your family with expenses shared by the city or available to you at discounted group rates. Below is a brief summary of the choices available to all eligible regular, full-time employees. Part-time employees' benefits differ from full-time employees' benefits and are listed below.
Our current Open Enrollment Guide for City Benefits can be found here:
Full-Time Employee Benefits Health & Welfare Benefits - Health Care Insurance PPO or HDHP/Prescription Drug Program
- Lifestyle programs (weight management, Tobacco Cessation, Stress Management)
- Telehealth Online Appointments 24/7
- Dental Insurance
- Vision Insurance
- Life Insurance
- Accidental Death and Dismemberment Insurance (AD&D)
- Flexible Spending Account (FSA)
- Dependent Care Reimbursement (DCFSA)
- Health Savings Account (HSA)
- Travel Accident Insurance
- Employee Assistance Plan (EAP)
- Tuition Reimbursement
- Secondary Language Incentive Pay
- Bereavement Leave
Retirement Benefits - Pension Plan - NC Local Government Employee Retirement System (LGERS)
- NC 401(k) Empower
- NC Roth 401(k) Empower
- NC 401(k) Match Empower
- 457(b) Nationwide
- Roth 457(b) Nationwide
- Fireman's Pension Fund
Time-Off Benefits - Twelve (12) Paid Holidays
- Vacation
- Sick Leave
- School Visitation - unpaid, up to 4 hours to attend school activities.
- Military Differential Pay
Wellness Benefits - Health Fair
- Biometric Screening
- Flu Shots
- Statesville Fitness & Activity Center (SFAC)
- Wellness Activity Calendar
- See HR for Other Fitness Center Discounts
Additional Benefits - Take Home Vehicle (based on position)
- Working Advantage - Employee Discount Program
- Christmas Bonus (Based yearly on City Council approval)
- Employee Appreciation Picnic
- Veterans Breakfast
- Service Award Program
- Career Development (eligible departments)
- Alternative Work Arrangements available based on departmental needs
- Cellphone Discounts
- City Cell Phone (eligible positions)
- Student Loan Forgiveness (PSLF) Program
Voluntary Benefits - Short-Term Disability Insurance
- Long-Term Disability Insurance
- Hospital Indemnity
- Critical Illness
- Group Accident Insurance
- Whole Life Insurance
- Voluntary Supplemental Life insurance
Safety Benefits (Eligibility: based on job position) - Boot Vouchers - yearly
- Safety Glasses - every (2) years
- Hearing Tests - yearly
- Uniforms (eligible departments)
Police Department Benefits - Law Enforcement Officers' Separation Allowance
- Degree Incentive
- Certification Incentive
- Special Unit Incentive
- Shift Differential Pay
- 401(k) 5% Contribution
- Uniform Stipend (based on position)
Part-Time Employee Benefits - Health Fair
- Flu Shots
- Employee Appreciation Picnic
- Veteran's Breakfast
- Service Awards
- Employee Assistance Program (EAP)
- Employee Discount Program - Working Advantage Benefits
- Biometric Screening
- 457(b) Nationwide
- Statesville Fitness & Activity Center (SFAC)
- Wellness Activity Calendar
- See HR for Fitness Center Discounts
01
Do you have a High School diploma or GED?
02
Do you have a valid driver's license?
03
Do you have at least six (6) months of experience in a customer service role?
04
Do you have experience maintaining a cash drawer by counting, balancing, and preparing daily financial reports?
05
Do you have experience in posting accounts and performing mathematical computations with speed and accuracy?
06
Do you have experience in monitoring aviation tracking software or with air-to-ground radio communications?
- I have experience with aviation tracking software.
- I have experience with air-to-ground radio communications.
- I do not have experience with either monitoring Aviation Tracking software or air-to-ground radio communications.
Required Question
Job Tags
Hourly pay, Permanent employment, Full time, Temporary work, Part time, Work at office, Local area, Work from home, Flexible hours, Shift work, Night shift, Rotating shift, Weekend work, Monday to Friday,