Duration: Long term contract | Location: Remote Description: Configure and troubleshoot Commercial off-the-shelf (COTS) software, PCs, MACs, mobile devices (smartphones, tablets), printers, and multifunction devices. Possess intermediate to advanced knowledge of Windows, MAC, iOS, and Android operating systems, as well as foundational understanding of physical, network, and application layers, including tools such as TCP/IP protocol commands. Interact effectively with executive-level customers and management. Exhibit excellent customer service and communication skills, including telephone mannerisms. Work in a fast-paced environment, meeting challenging deadlines. Collaborate closely with users to resolve problems and gather new business requirements, demonstrating strong business/system analysis skills. Minimum 1 year experience with MAC OS. Minimum 1 year experience supporting clients using remote access software. Experience or exposure to Cisco AnyConnect and supporting remote connectivity (VPN). Experience with Remote SecureID console is preferred but not required. Minimum 3 years of Active Directory User & Account Administration. Minimum 3 years experience in an IT Call Center environment. Minimum 3 years supporting Microsoft Windows 10 and Office 365 applications. Minimum 3 years supporting mobile operating systems such as iOS and Android. Experience with Mobile Device Management consoles (e.g., AirWatch, Apple Business Manager) is preferred but not required. Minimum 3 years supporting Microsoft Office365 ProPlus, SharePoint, and Exchange Online. Skills: Mobile, O365, Windows OS, MAC, Active Directory, Help Desk, Customer Service, Troubleshooting. Additional Skills & Qualifications: 5+ years using BMC Remedy Incident, Change, or Knowledge Management; 1+ year supporting virtual conferencing solutions (MS Teams, WebEx, Zoom preferred but not required); self-motivated work ethic; related IT certifications and degrees preferred; ITIL and MCP Office 365 certifications preferred; experience in executive support, communication, and mobile device support. #J-18808-Ljbffr TEKsystems
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