Job Description

Job Description

Job Description

SOLIDWORKS Customer Support Engineer

MLC CAD Systems is seeking to add a SOLIDWORKS Customer Service Engineer to our team.

The primary objective of the SOLIDWORKS Technical Support Engineer is to increase customer success by providing the highest quality technical support for MLC CAD Systems Clients. If your background matches the experience & qualifications we are looking for, we would love to have you apply for this position.

LOCATION: Atlanta GA
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This is a customer-facing (via phone, web meeting, or email) position that requires good written and verbal communications skills, and a proven proficiency in troubleshooting and resolving technical issues that affect users of SOLIDWORKS applications.

Responsibilities of SolidWorks Customer Support Engineer:

• Diagnose and solve a range of issues, including, but not limited to software deployment, installation & setup, general 3D modeling, and hardware-related issues.
• Provide resolution to technical support issues in a professional and timely manner.
• Develop workarounds and operating techniques when needed and communicate them to customers.
• Conduct webinars/support training for the customers to enhance their SOLIDWORKS troubleshooting skills.
• Develop and implement web-based support including knowledge base articles, technical and operational techniques, and technical documentation.
• Communicate with customers via phone, web meeting, and e-mail to solve problems.
• Limited travel may be required for visiting clients to provide additional or escalated on-site support.

Qualifications of Customer Support Engineer:

• Strong customer focused attitude is a must.
• Experience with 3D CAD software such as SOLIDWORKS Desktop CAD or 3DEXPERIENCE SOLIDWORKS roles.
• SOLIDWORKS CSWP preferred.
• Positive, self-motivated individual with a high level of enthusiasm and willingness to learn and incorporate coaching and instructions into daily tasks and assignments.
• Strong verbal and written communication skills.
• Familiarity with Microsoft Operating Systems and Microsoft Office products.
• 2+ years related design or drafting experience, or equivalent combination of education and experience.
• Technical degree in Mechanical, Aerospace, Computer Science, or related discipline is preferred.
• Have a basic understanding of manufacturing practices and processes.

A position on our Technical Support team ranges from $80K to $90K/yr (base + performance bonus). We value our employees and provide full healthcare benefits, company 401k and paid vacation.

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