Job Description
Food and Beverage is what adds flavor to a stay! Guests love to enjoy delicious, freshly-prepared and beautifully presented food. To deliver a great guest experience – A Club Floor Server will serve food and beverages in a timely manner, helping guests to have memorable experiences whenever and wherever they dine.
Duties and responsibilities
Greet and welcome all guests and take beverage and food orders in a prompt and professional manner
• Be attentive to guest’s needs
• Prepare food and beverages for service to guests and present food according to established health and presentation standards
• Monitor guest behavior and guest alcohol consumption to determine when alcohol service to the guest should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests; check identification whenever the age of a guest requesting an alcoholic beverage service is questionable
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary
• Perform department/outlet opening or closing duties as required. Ensure that wait staff stations are
clean and maintained throughout shift
• Follow hotel safety protocols and procedures at all times. Immediately report any safety/service incident
to the Supervisor or Manager on duty
• Take action to solve guest problems/complaints and use established guidelines for any service recovery
to ensure guest satisfaction
• Work as team and communicate and coordinate with other departments to ensure excellent quality and service
Qualifications and requirements
Basic reading and writing. Food service experience with general knowledge of restaurant operations preferred. Must be at the minimum age to serve alcohol in line with any local
legislative requirements.
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