Job Description

Provisioning Analyst

Washington D.C. 20433

Long term

Degree is must have

Essential Job Functions:

• Unbox, image, box and provision PC devices to all WBG staff
• Schedule appointments with WBG staff to confirm Day 1 Provisioning including setup of Email, Office, Biometrics, Applications and more
• Ensure Service Level Agreement is maintained on a daily basis
• Scan all received equipment, imaging computers with a WBG standard image, delivery and setup of PC request
• Monitor PC Provisioning queue, and maintain lowest individual pending ticket count
• Ensure that all PC requests fulfilled are within the PC Provisioning policies and guidelines of the WBG
• Confirm accuracy of all asset management related systems including physical inventories
• Follow established and tested process and procedures provided by the WBG Team Lead
• Validate Provisioning through defined quality assurance procedures
• Ensure work environment is maintained (clean, organized, and safe)
• Provide weekly statistics to WBG Team Lead on a regular basis, or on demand
• Troubleshoot PC Operating System and Hardware issues as needed

Educational Qualifications and Experience:

• Education: Bachelor’s degree preferred
• Role Specific Experience: 2+ years of work experience relevant to the duties and accountability of the position
• Experience in IT Customer Service, Technical Troubleshooting, IT Asset Management and IT Device Provisioning and Support
• Experience with the World Bank standard operating systems and tools, including but not limited to: Windows, ServiceNow, M365, Outlook

Certification Requirements: None specified.

Required Skills/Abilities:

• Proficiency in MS Excel and PowerPoint (MS-Office skills), ServiceNow, Client relationship management
• Advanced knowledge of hardware and software products, and problem solving/troubleshooting skills
• Advanced knowledge of office technology hardware (PC’s, printers, etc.)
• Willingness and ability to exhibit pleasant, professional, and courteous workplace etiquette
• Excellent verbal and written communications skills
• Excellent administrative skills: organized, efficient, detail oriented, and versatile
• Excellent customer service approach to dealing with people at all levels
• Accountability towards team objectives
• Ability to assemble and configure typical equipment configurations for PCs or laptops
• Ability to function well in a team-based environment, and to contribute to common goals
• Ability to perform all responsibilities of all analysts and maintain productivity at all times

Desired Skills/Abilities:

• ServiceNow

Pluses for Levels: (level II, III):

Experience Matrix for Levels:

• Level II - 2+ years of experience

JobDiva # 25-42892

Best Regards

Ajeet Kumar - Team Lead – IT Recruitment

Direct: 469-342-3572 / Desk : (201) 524-9600 Ext.7790

ajeetk@ustechsolutionsinc.com

10 Exchange Place, Jersey City, NJ 07302, USA

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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