Job Description:
We are seeking a highly motivated and experienced Scrum Master to support our Loyalty and 3rd Party Delivery squads within the Digital & Technology organization. This role will lead Agile practices across cross-functional squads composed of diverse team members and stakeholders. As a Scrum Master, you will guide the teams in Agile ceremonies, coach on Agile best practices, and ensure high-quality delivery through team metrics, continuous improvement, and effective communication.
Key Responsibilities:
• Act as Scrum Master for multiple squads, facilitating all standard Agile ceremonies (Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives).
• Champion Agile values and principles, helping teams adopt and refine practices that lead to better outcomes.
• Partner closely with stakeholders to ensure alignment on goals, priorities, and delivery timelines.
• Track and report on team progress using metrics such as velocity, burn-down charts, and cycle time.
• Support continuous improvement by identifying and removing impediments and promoting an environment of learning and iteration.
• Work with leadership to scale Agile practices and foster team accountability and ownership.
• Ensure adherence to delivery timelines and drive release coordination across multiple workstreams.
• Leverage tools such as Atlassian products (Jira, Confluence) and Monday.com to manage workflows, maintain visibility, and support reporting.
Qualifications & Experience:
• Bachelor’s degree in a relevant field (e.g., Computer Science, Business, Engineering, or related discipline).
• Scrum certification or intent to obtain certification (CSM, PSM, SAFe, etc.).
• Minimum of 5 years of experience in an Agile environment, ideally with experience as a Scrum Master supporting cross-functional technology teams.
• Prior experience supporting teams in Loyalty, 3rd Party Delivery, Ecommerce, or adjacent industries is preferred.
• Strong knowledge of Agile frameworks (Scrum, Kanban, SAFe) and ability to coach teams toward greater agility and performance.
• Proficiency with Agile tools such as Jira, Confluence, and Monday.com.
• Excellent facilitation, coaching, and communication skills.
• Ability to thrive in a fast-paced, collaborative, and continuously evolving environment.
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