Job Description

Practice Manager

Reports To: Chief Clinical Officer

Status: Exempt/Salaried

Planned Parenthood of Tennessee and North Mississippi is one of Tennessee's oldest and largest private, non-profit health care agencies. For over 75 years, PPTNM has remained committed to providing high-quality, affordable reproductive services and education throughout Tennessee, north Mississippi, and parts of Arkansas and Kentucky. We have four health center locations in Tennessee - Memphis - Midtown, Memphis - Summer/I-240, Knoxville and Nashville.

Our mission is to improve health and well-being by providing high-quality, nonjudgmental sexual health care, honest and accurate sexuality education, and reproductive health and rights advocacy.

COVID VACCINE REQUIREMENT FOR CANDIDATES SEEKING EMPLOYMENT:

PPTNM, as both a healthcare provider and a participant of Medicare/Medicaid, is subject to certain laws, regulations and orders requiring its workforce to be fully vaccinated against COVID-19 and its variants. PPTNM has therefore implemented a requirement that all employees be fully vaccinated. Candidates seeking employment with PPTNM will be required to: (1) be fully vaccinated against COVID-19 and its variants by their start date. Reasonable accommodations will be considered on a case-by-case basis for exemptions to this requirement in accordance with applicable law, and (2) submit proof of vaccination by their start date as a condition of employment with PPTNM.

Job Summary

The Health Center Manager (HCM) is responsible for all day-to-day operational and clinical performance activities for their assigned Health Center(s). Under the direction of, and in partnership with the Chief Clinical Officer (CCO). The HCM will ensure daily staffing and supervision of the Health Center staff to provide adequate care and service to our patients.

The HCM is responsible for working in collaboration with the CCO to ensure adherence to budget and operational plans as set forth by the CCO. A successful candidate will be someone who can effectively work to support the directive of the CCO and the mission of the affiliate, with a willingness to learn how to manage a Health Center according to the many variable compliance factors required of a Planned Parenthood.

Key partners to this role will also include Sr. Manager, Health Centers, Revenue Cycle Director and other PM's.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This role requires effective collaboration, teamwork, partnership, management and a willingness to learn. To ensure a candidate's success in our role, we require a structured onboarding process that follows a collaborative and guided integration for the first six (6) months - outlined in more detail below.

Onboarding Plan

First 1-3 months: (Observation & Relationship Building Period)

Learning the Organization:

• Understanding and Navigating the Affiliate
• Review of resources - i.e., manuals, SOP's, Operation Manual's Training Documents, Online Trainings

Leading Others:

• Relationship Building "Getting to know your team"
• Developing an understanding of your team roster
• Learning positions within the health center (i.e., Front Office Assistant, Medical Assistant, Lead MA)
• Review job descriptions for each role
• Team and individual setting
• Ensure daily interactions with ALL health center staff
• Lead by example

First 3-6 months (Beginning to Lead Your Team - Collaboratively with CCO)

Leading Others-Cont'd: (Relationship Building)

• Communicating Effectively:
• Clear, consistent, concise, communication both verbally and written
• Keep the lines of communication open with the CCO of any new ideas, suggestions or desired changes
• Effectively disseminate organizational and team specific information

Managing The Business:

• Follow all current and established policies, protocols, standard operating procedures and operational processes
• Ensure that all operational changes and internal practices are reviewed and approved

Leading the Organization:

• Managing The Work Based on Business Needs:
• Beginning the application of knowledge gained
• Some examples include:

• Successfully leading morning huddles
• Ability to manage employee concerns
• Inventory management
• Interviewing, hiring, training and on-boarding of new staff

Leading Self:

• Self-Awareness:
• Developing Adaptability/Flexibility:
• Ability to Deal with Complexity:

Day-in-the-life of an HCM

Health Center Operations:

• Interview and hire of health center staff
• Responsible for cross-training in all Health Center functions
• Responsible for Health Center inventory management
• In collaboration with CCO assist with performance management items
• Consult with and promptly report incidents to the CCO
• In partnership with the SRMHC create staff schedules and the applying of patient template schedules
• First point of contact for patient escalation
• Responsible for management of time off requests, timecard and payroll management
• In partnership with the CCO and/or designee, establish and monitor appointment procedures

Revenue Cycle:

• Responsible for reconciliation and closing
• Assist with the correction of billing and charging errors

Risk & Quality Management:

• Ensure all patient services' manuals are current
• Ensure all health center staff understands and follows all regulatory practices
• Implement the PPTNM quality assurance plan
• Responsible for ensuring compliance in HIPAA privacy
• Support the Medical Management team

Health Care Services "Initiative Champion":

• Champion an initiative across Health Care Services
• Helps ensure that the assigned initiative is being consistently applied
• Ability to drive impact and change

Role Competencies

• Business Analysis
• Business Partnering
• Change Management
• Client Focus
• Fostering Communication
• Inventory/Supply Management
• Managing Conflicts
• Managing People
• Performance Management
• Planning and Organizing
• Problem Solving
• Revenue and Profitability Management
• Self-Awareness
• Team Leadership
• Teamwork

Knowledge, Skills, and Abilities for This Position

• Alignment with the mission and values of Planned Parenthood
• Demonstrates behaviors that represent the Affiliate's Workplace Values
• Attention to detail and accuracy in work is critical
• Excellent written and verbal communication skills
• Strong organizational and computer skills
• Effective time manager
• Interface positively with patients, staff, donors, and volunteers
• Integrity, energy, and enthusiasm
• Accepts a flexible work schedule
• Must be able to drive with valid license and insurance and lift and carry 25lbs. unassisted

Job Requirements

Education: Associates or Bachelor's Degree (Preferred), preferably in management or health care, or equal work experience.

Experience: Supervisory/management experience with at least 5+ years' in health care environment preferred.

Compensation/Benefits Program:

• Competitive base salary commensurate with experience
• 100% Employer paid Medical, Dental, Basic Life/AD&D, STD, LTD (Employee

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